Shipping policy

 [About shipping and delivery date]

All products are shipped from overseas, and it may take up to 4 to 20 days from the date of purchase. In addition, depending on the product, there are products such as pre-order items that require more time. In that case, please check the product summary column for the number of days until delivery.

※1 .ご購入日=ご入金確認日です。注文日ではございません。
※2 .発送完了後、追跡番号をメールアドレスに通知させて頂きます。
※3 .予約商品などお届けまでの日数が異なります商品も一部ございます。その場合は商品概要欄に発送日等の記載がありますので予めご確認ください。

また、北海道や沖縄、その他一部離島でも追加料金が発生することはございません。配送会社や配達時間は選択できませんので予めご了承ください。

 

[About shipping charges and tariffs]

Please be assured that all import taxes and customs duties are included in the item price. Shipping charges vary depending on the item you purchase. The amount will be displayed at the time of purchase, so please check there.

 

[About redelivery]

Redelivery if the purchased product is returned to our warehouse due to customer's convenience (if the address entered at the time of purchase is incorrect, if the address is changed due to moving etc., the recipient is absent, etc.) Please note that you will be responsible for the cost of this. * We will deliver by cash on delivery.

 

[About product returns]

Regarding the return of products, we do not accept returns or exchanges (color, size, etc.) due to customer's convenience. We will only return or exchange for the same product if you receive a defective product or a product that is different from your order. If the item you want to exchange is out of stock, we will promptly proceed with the refund process. * Please note that we cannot accept returns if you do not contact us within 3 days after the item arrives.

 

[Cancellation / change of order]

Currently, in principle, we do not accept changes, additions, or cancellations of products after the order is completed.

 

[compensation]

We do not compensate for loss or theft. All purchased products have a tracking number, so you can check the location information of the products on the website provided by each carrier.